Warranty

At Tinewa, we take pride in providing high-quality fingerprint smart locks, smart deadbolts, door levers, and home hardware at competitive prices. Your satisfaction is our priority, and we stand behind the quality of our products with the following warranty coverage:

Warranty Coverage

✅ 3-Month Refund Guarantee

• If you experience any issues with your product within 3 months of purchase, you may request a full refund.

✅ 1-Year Free Replacement Warranty

• We offer a 1-year warranty for free replacement on products that develop defects due to materials or workmanship under normal use.

How to Make a Warranty Claim

1. Contact Us at service@tinewa.com with your order details and a description of the issue.
2. Our team will assist with troubleshooting and provide next steps.
3. If eligible, we will arrange a refund or replacement based on the warranty terms.

Warranty Exclusions

This warranty does not cover:

• Normal wear and tear, improper installation, or misuse
• Damage caused by accidents, unauthorized modifications, or external factors (e.g., water damage, fire)
• Lost or stolen items

We appreciate your trust in Tinewa and are committed to ensuring a great shopping experience!