Refund & Return

We accept all returns. If you need a return or refund, please contact us at service@tinewa.com. We will provide you with the return address and additional details.

Return Address:
Online Seller RMA
131 Marcellin Dr, City of Industry, CA 91789, US

Important Information Before Returning:

Check Your Package Upon Arrival:

• Please inspect all items and accessories within 72 hours of receiving your Tinewa package.
• If any items are missing or damaged, contact us immediately, and we will arrange a refund or resend the item based on your needs.

Delivery Shows "Success" but No Parcel:

• If the delivery status shows as "delivered," but you have not received your parcel, please contact us within 72 hours. We will arrange a reshipment for you.

Exchanges:

• If you need to exchange a Tinewa item, please contact us within 7 days of receipt. The items must be new, unused, and in their original condition.

Returns:

• If you need to return a Tinewa item, please contact us within 3 months. The items must be new, unused, and in their original condition.
• Return Shipping Costs:
  • For non-quality issues, return postage will be the buyer’s responsibility.
• Return Process:
  • Please follow the return instructions provided by our team. Once we receive the returned package and confirm its condition, we will process your refund immediately.

Note:

If you experience any issues with your order, please contact us within the regulated timeframes. Your understanding and cooperation are greatly appreciated.

If you have any questions or concerns, feel free to reach out to us. We are committed to ensuring your experience with Tinewa is smooth and pleasant.

🔗 Visit us at: https://www.tinewa.com
📧 Contact: service@tinewa.com